Privacy Policy

Last Updated: March 9, 2026

1. Introduction

Zendyt LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and share information through our software platform and messaging services.

2. Information We Collect

Account Information: Registration details including name, business name, email address, and phone number.
Message Data: As a technical provider for WhatsApp services, we process phone numbers and message content solely for the purpose of transmitting messages via the WhatsApp Business API.
Usage Data: Logs tracking message delivery status such as sent, delivered, and read notifications.
Healthcare Appointment Data: Our platform processes appointment scheduling information — including patient names, appointment dates, times, and the name of the healthcare provider — solely for the purpose of sending automated appointment reminders. We do not collect, store, or process medical records, diagnoses, treatment details, or any clinical health information. Zendyt LLC is not a healthcare provider and does not access or manage protected health information (PHI) as defined under HIPAA. All appointment data is handled in accordance with the data subject rights described in Section 7 of this policy.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the platform.
Facilitate secure message transmission through third-party providers.
Meet legal requirements and enforce our Terms of Service.

4. WhatsApp Messaging Consent

Zendyt LLC delivers messages to end users via WhatsApp on behalf of the businesses ("Clients") that use our platform. We strictly adhere to a permission-based messaging model.

Double Opt-In Process: End users are enrolled through a verified process. A user receives an initial request and must reply with an affirmative confirmation (e.g., "YES") before any service messages are sent.
Message Types: Depending on the Client's provisioned tier, messages may include appointment reminders, transactional alerts, or marketing content approved via Meta’s template system.
Opt-Out Mechanism: Users may opt out at any time by replying to any message with an opt-out keyword (e.g., "STOP", "UNSUBSCRIBE"). Requests are processed within 24 hours, and no further messages will be sent unless a new consent is established.

5. Data Sharing with Third Parties

We do not sell your personal data. To provide our Service, we share data with the following essential infrastructure partners:

The Service relies on secure infrastructure provided by industry-leading third-party partners. We do not sell your personal data to advertisers. To deliver our messaging services, we share necessary data with Twilio Inc., which serves as our communications API provider for telephony and message delivery, and Meta Platforms, Inc., which provides the underlying WhatsApp Business API infrastructure. Additionally, we utilize Airtable (Formagrid Inc.) as our primary data management platform to store and manage contact records, appointment data, opt-in status, and messaging history. Each of these partners processes your data solely to enable our platform's functionality, and their practices are governed by their respective privacy policies, which can be found at Twilio Privacy, WhatsApp Lega l,and Airtable Privacy.

6. Data Retention

We retain your information only as long as necessary to provide the Service or as required by law. If a Client account is terminated, data is typically deleted after a 90-day grace period unless a legal hold is required.

7. Your Rights and How to Exercise Them

In accordance with applicable laws, including Dominican Republic Law 172-13, you have the following rights:

Access & Rectification: Request a copy of your data or correct inaccuracies.
Deletion: Request the removal of your personal data (this will terminate associated messaging services).
Withdrawal of Consent: Revoke your consent for WhatsApp messaging at any time.

To submit a request: Email [email protected] with the subject line "Data Request." Include your full name and the phone number associated with your record. We will respond within 30 calendar days.

Note for End Users: Zendyt LLC processes data as a "Service Provider" or "Data Processor" on behalf of our Clients. If you have questions about how a specific business (e.g., your medical clinic) manages your data outside of our platform, please contact that business directly.

8. Contact Us

For any questions regarding this Privacy Policy, please contact:

Zendyt LLC 7901 4th St N Ste 300

St. Petersburg, FL 33702

[email protected]

This Privacy Policy was last updated on March 9, 2026.